Troubleshooting Technical Issues

Pop-Up Blocker

Your Internet browser should allow pop-ups from the following sites:

• mypower.panglobal.org
• panglobal.org

Clear Browser’s Cache

In most browsers, you can clear the cache from the History area in the Settings menu.

The steps involved in clearing the browser cache depend entirely on what web browser you are using. Here are some browser-specific tutorials:

• How to Clear the Cache in Firefox
• How to Clear the Cache in Internet Explorer
• How to Clear the Cache in Google Chrome
• How to Clear the Cache in Safari
• How to Clear the Cache in Opera

Note:

Microsoft Internet Explorer often refers to the cache as temporary Internet files.

All browsers have cache management settings where, at a minimum, you can choose how much space you’d like the browser to use for cached website data.

500 Internal Server Error

The 500 Internal Server Error message might be seen in any number of ways because each website is allowed to customize the message. Here are several common ways that you might see the HTTP 500

“500 Internal Server Error”
“HTTP 500 – Internal Server Error”
“Temporary Error (500)”
“Internal Server Error”
“HTTP 500 Internal Error”
“500 Error”
“HTTP Error 500”
“500. That’s an error.”

Cause of HTTP 500 Errors

The 500 Internal Server Error is a very general HTTP status code that means something has gone wrong on the web site’s server but the server could not be more specific on what the exact problem is.

Most of the time “gone wrong” means an issue with the page or site’s programming; nothing to do with you.

You may report the error by submitting a ticket – Click here

404 Not Found Error

404 Not Found Error messages are frequently customized by individual websites.

404 Error may show up in just about any way imaginable depending on what website from which it is shown.

Here are some common ways in which you might see the HTTP 404 Error displayed:

“404 Error”
“404 Not Found”
“Error 404”
“The requested URL [URL] was not found on this server.”
“HTTP 404”
“Error 404 Not Found”
“404 File or Directory Not Found”
“HTTP 404 Not Found”
“404 Page Not Found”

404 Not Found Error messages can appear in any browser and in any operating system.

Cause of 404 Error

A 404 Error is an HTTP status code that means that the page you were trying to reach on a website could not be found on their server.

Technically, a 404 Error is a client-side error, implying that the error is your mistake, either because you typed the URL in wrong or the page has been moved or removed from the website and you should have known.

Another possibility is if a website has moved a page or resource but did so without redirecting the old URL to the new one. When that happens, you’ll receive a 404 Error instead of being automatically routed to the new page.

How to Fix the 404 Not Found Error

Retry the web page by pressing F5, clicking the refresh/reload button, or trying the URL from the address bar again.

The 404 Not Found Error might appear for several reasons even though no real issue exists, so sometimes a simple refresh will often load the page you were looking for.

Check for errors in the URL. Often times the 404 Not Found Error appears because the URL was typed wrong or the link that was clicked on points to the wrong URL.

You may report the error by submitting a ticket – Click here